Privacy Policy

1. Introduction

Mass ADU ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website or use our ADU construction and design services.

This policy applies to all information collected through our website, services, and other related communications.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

Name and contact information (phone, email, mailing address)
Property information and project details
Financial information for project estimates and payments
Communication preferences
Any other information you choose to provide

Automatically Collected Information

When you visit our website, we automatically collect certain information:

IP address and location data
Browser type and version
Device information
Pages visited and time spent on site
Referring website
Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide ADU consultation, design, and construction services
Communication: To respond to inquiries and provide project updates
Business Operations: To process payments, manage contracts, and maintain records
Website Improvement: To analyze usage and improve our website functionality
Marketing: To send relevant information about our services (with your consent)
Legal Compliance: To comply with applicable laws and regulations
Safety: To protect our rights and the safety of our users

4. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and processing your personal information depends on the specific context:

Contract Performance: Processing necessary to perform our services
Legitimate Interests: For business operations and website improvement
Consent: For marketing communications and non-essential cookies
Legal Obligation: To comply with applicable laws

5. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

Licensed contractors and subcontractors
Architects and engineers
Permit and inspection services
Payment processing companies
IT service providers

Legal Requirements

When required by law or court order
To protect our rights and property
To ensure safety and prevent fraud
In connection with legal proceedings

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information:

Encryption of sensitive data in transit and at rest
Secure servers and databases
Access controls and authentication
Regular security audits and updates
Employee training on data protection

However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to:

Provide our services and maintain business records
Comply with legal obligations
Resolve disputes and enforce agreements
Meet professional licensing requirements

Typically, we retain client information for 7 years after project completion, unless a longer period is required by law.

8. Your Rights and Choices

General Rights

Access: Request a copy of your personal information
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal information
Opt-out: Unsubscribe from marketing communications

GDPR Rights (EEA Residents)

Right to portability of your data
Right to restrict processing
Right to object to processing
Right to withdraw consent
Right to lodge a complaint with supervisory authority

CCPA Rights (California Residents)

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of sale (we do not sell personal information)
Right to non-discrimination for exercising privacy rights

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Remember your preferences
Analyze website traffic and usage
Improve user experience
Provide targeted content

You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

12. International Data Transfers

If you are located outside the United States, please note that your information may be transferred to and processed in the United States, where our servers are located and our business operates. We ensure appropriate safeguards are in place for such transfers.

13. Changes to This Privacy Policy

We may update this privacy policy from time to time. We will notify you of any material changes by:

Posting the new policy on our website
Updating the "Last updated" date
Sending email notifications for significant changes

Your continued use of our services after changes constitutes acceptance of the updated policy.

14. Contact Information

If you have questions about this privacy policy or want to exercise your rights, please contact us:

Phone: (323) 591-3717
Email: privacy@massadu.com
Address: Mass ADU, Massachusetts, United States

For GDPR-related inquiries, please include "GDPR Request" in your subject line. For CCPA-related inquiries, please include "CCPA Request" in your subject line.